Refund & Cancellation Policy

Last updated: August 13, 2026

This policy applies to subscriptions to the GymTeam service purchased on our website and paid through Stripe. The service is operated by Birch IT Solutions FZCO, Dubai Silicon Oasis, Dubai, United Arab Emirates.

1. Cancelling your subscription

• You can cancel at any time — no reason required, no cancellation fee.
• Cancel through the self-service customer portal (linked from your account and from Stripe billing emails), or simply email support@gymteam.com and we will cancel it for you.
• Cancellation stops all future renewal charges. Your access continues until the end of the billing period you have already paid for, and no further payments are taken.

2. Refunds

• First purchase, 14 days. If GymTeam is not right for you, you may request a full refund of your first subscription purchase within 14 days of the payment. Email support@gymteam.com from the address linked to your account and include the payment date or order number.
• Renewals. Renewal charges are generally non-refundable, because you can cancel at any time before a renewal. If you believe a renewal was charged in error (for example, you cancelled before the renewal date but were still billed), contact support and we will investigate and refund erroneous charges.
• Duplicate or mistaken charges are always refunded in full.
• Nothing in this policy limits any non-waivable refund rights you have under the consumer-protection laws of your country of residence.

3. How refunds are paid

Approved refunds are issued to the original payment method through Stripe. We process refund requests within a few business days; once issued, the money typically reaches your card or bank within 5–10 business days, depending on your bank. When a purchase is refunded, access granted by that purchase ends.

4. Contact

Birch IT Solutions FZCO
Dubai Silicon Oasis, Dubai, United Arab Emirates
Email: support@gymteam.com